Santa Cruz Office

2931 Mission Street
Santa Cruz, CA 95060
Phone: (831) 454-9455
TDD: (831) 469-0122
Fax:  (831) 469-3712


365 4th Street (Briggs Building)
Hollister, CA 95023
Phone: (831) 637-0487
Please call the office for office hours.

Who and How to Contact
The Housing Authority of the County of Santa Cruz

2931 Mission Street, Santa Cruz, CA  95060

Call Center Hours

Monday through Thursday from 8:00 to 4:30 PM and Fridays from 8:00 to 12:00 PM.

Business Hours

The Housing Authority office is open Monday through Thursday from 8:00 to 5:00 PM. The office is closed to the public on Fridays.

Main Fax Number:
Property Management Fax Number:

We care about your comments! All comments will be reviewed by Housing Authority management.  Please share your experience with us so we can continue to improve our ability to fulfill our mission of service. If a staff person was helpful to you, please share your compliments. We regret that we cannot accept or answer e-mail regarding individual cases. A written signature is required in order to verify the correspondent. Please send such inquiries with a written signature to the address above. Thank you.

Waiting List

You may call this direct waiting list number for all inquiries, general questions or to check for waiting list status. All mailing address changes must be reported in writing. You may complete and submit a Waiting List Status form to report changes.

You may submit all waiting list reinstatement requests to the attention of the Wait List Department.



The Housing Authority is making it easier for landlords to get assistance with paperwork or to answer questions associated with the Housing Choice Voucher Program (Section 8)!  Listed below are several ways for landlords to access the Housing Authority. Walk in hours: We now offer walk in office hours for landlords Monday – Thursday from 8:30am to 3:00pm.  Landlords can bring in their paperwork and receive one-on-one assistance.  Or, landlords may set up a specific time for an appointment by calling the landlord number on the right.

To learn more about our landlord benefits, click here.

Landlord email address: Landlords may email questions directly to the Property Management Department at  Please do not send confidential information (such as names, SSNs or addresses) via email.  However, general questions can be asked by email, and Property Management Department will answer your question by phone or email within one business day.

Direct fax line:  For landlords that prefer to fax paperwork in, we have set up a direct fax line that will get documents to the Property Management Department.  Landlords may fax documents to 831-469-0136.

Direct phone line: Additionally, landlords may call the landlord phone line at 831-454-9455 Ext. 357 to get any questions answered or follow up on any open matters.  All calls to this phone line will be returned the same day.

831-454-9455 Ext. 357

Property Management & Intake Unit

You may call this direct number for all inquiries regarding initial eligibility applications, Briefing dates/times, Request for Tenancy Addendums, Inspections, Contracts, Leases, etc.

Eligibility & Occupancy

For inquiries regarding annual recertifications, interim changes or questions related to rent increase notices, please contact the Eligibility & Occupancy Dept. Please use the Income Change Report form to report any income changes.

Before anyone can be added to the household, you must submit a completed Application to Add New Members to the Household.  New household members may not move in to the assisted unit until you receive notification from the Housing Authority that approval has been granted.


Reasonable Accommodation (RA)

Please use the following forms to make a special request for a person with disabilities. Make requests as early as possible, and be specific about what you are requesting. Ensure that health care providers, case managers and/or social workers are aware of your needs and knows that the Housing Authority will be sending a verification form to his/her office. Request for a Live-In Aide form

*Request must be approved, in writing, prior to move-in of live-in aide

Request for Reasonable Accommodation form

*Use this form for any special needs requests other than live-in aide or renting from a relative.

Request for Housing Choice Voucher Tenant to Rent from Relative

*HUD regulations do not allow a Section 8 tenant to rent from a relative.  Exceptions may be granted in rare cases as a reasonable accommodation.

Check website for Request Forms For questions related to RA, or to have forms sent to you, please call 831-454-9455 ext. 317

Drop box:

Payments and documents can be dropped off at our office any time by using the drop box located to the right of our main entrance. Documents submitted in the lobby drop box will be date stamped on the date received.  Documents submitted to the external drop box will be collected at 5pm every week day (including Fridays) and date stamped with the date received.  Documents submitted after 5pm, on weekends, and on holidays will be date stamped on the following working day.

The Housing Authority is pleased to announce that we have installed a secure document drop box at the Watsonville Main Library!  The drop box is located on the first floor just past the reception desk. There is a sign on the wall above the document drop box that identifies it. We will be picking up the contents of the box daily during the week, Monday through Friday.

Office Hours:

Our office hours are Monday through Thursday, 8:00 AM to 5:00 PM. We are closed to the public on Fridays (Santa Cruz Office). However, mail is still received on Fridays, and documents may be submitted in the external drop box located to the right of our main entrance or at the Watsonville Main Library.


From San Jose

1. Take the I-880 SOUTH ramp towards SANTA CRUZ. 0.2 miles
2. Merge onto I-880 S. 2.6 miles
3. I-880 S becomes CA-17 S. 26.2 miles
4. Take CA-1 NORTH RAMP towards HALF MOON BAY/SAN FRANCISCO. 1.1 miles
5. Merge RIGHT onto MISSION STREET. 1.5 miles
6. Turn LEFT on WESTERN DRIVE. 0.1 miles
7. Turn RIGHT onto MISSION STREET. 0.1 miles

From Monterey

1. Take the CA-1 NORTH ramp. 0.1 miles
2. Merge onto CA-1 N. 35.6 miles
3. Continue on CA-1 N towards HALF MOON BAY/SAN FRANCISCO. 1.1 miles
4. Merge RIGHT onto MISSION STREET. 1.5 miles
5. Turn LEFT on WESTERN DRIVE. 0.1 miles
6. Turn RIGHT onto MISSION STREET. 0.1 miles


From the North

1. Take CA-87 South
2. Take the Exit on the LEFT
3. Merge onto CA-85 S Via EXIT 1A on the LEFT toward GILROY
4. Merge onto US-101 S via EXIT 1A on the LEFT toward LOS ANGELES
6. Turn LEFT onto CA-25 / BLOOMFIELD AVE.  Continue to follow CA-25 S
7. Turn RIGHT onto 4TH ST.

From the South

1. Take CA-1 S
2. Take the CA-152 exit toward WATSONVILLE / GILROY
3. Merge onto MAIN ST
4. MAIN ST becomes PORTER DR / CR-G12
5. Stay on SAN JUAN RD
6. Turn LEFT onto US-101 N / CA-156 E.
7. Merge onto CA-156 E toward SAN JUAN BAUTISTA / HOLLISTER
8. Stay STRAIGHT to go onto CA-156 BR E / CR-G1 N / SAN JUAN RD.
9. Continue to follow CR-G1 N.



By Phone:
Bus Information – (831) 425-8600
Metro TDD – (831) 425-8993
ADA Paratransit – (831) 425-4664
Mobility Training – (831) 423-3868
Lost and Found – (831) 425-8600
Administrative Offices – (831) 426-6080
By Mail:
Santa Cruz Metropolitan Transit District
370 Encinal Street, Suite 100
Santa Cruz, CA 95060
In Person:
Metro Center/Pacific Station
920 Pacific Avenue
Santa Cruz, CA 95060
On the Internet:

Hours of Operation: 8:00 am to 4:00 pm – Monday through Friday
Bus Pass Sales – 8:00 am to 3:45 p.m.- Monday through Friday
Lost and Found – 8:00 am to 3:45 p.m.- Monday through Friday


The Housing Authority will be closed on the following dates during the current year:

January 15, Monday
Martin Luther King, Jr. Day
February 19, Monday
Presidents’ Day
March 30, Friday (observed)
Cesar Chavez Day
May 28, Monday
Memorial Day
July 4, Wednesday
Independence Day
September 3, Monday
Labor Day
November 12, Monday
Veterans’ Day (observed)
November 22, Thursday
Thanksgiving Day
November 23, Friday
Board Holiday
December 24, Monday
Winter Holiday 1
December 25, Tuesday
Winter Holiday 2
December 26, 27, 28, Wed, Thu, Fri
Office Closed
December 31, Monday
New Year’s Eve
January 1, 2019, Tuesday
New Year’s Day